Shipping Policy

Last Updated: March 13, 2026

Please read the following shipping policy carefully before placing an order on OBE Official Website (https://orange-i.us/). This policy outlines how we process, ship, and deliver your orders.

If there is any discrepancy between the English version and other language versions of this policy, the English version shall prevail.

1. Order Processing Time

After your payment is successfully completed, orders will usually be processed within 1–3 business days before shipment.

Processing time may be longer during peak seasons, promotional events, or holidays.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number so you can track the delivery status.

2. Shipping Regions

OBE currently ships to most major regions in:

  • North America

  • Europe

  • Asia

  • Selected international destinations

Shipping availability may vary depending on logistics conditions and local regulations.

If your shipping address is outside our standard shipping regions, please contact our customer service team to confirm shipping availability.

3. Shipping Warehouses

To improve delivery speed, OBE may ship products from different warehouses depending on inventory availability.

Possible shipping locations include:

  • United States

  • Europe

  • Hong Kong

  • China

If products are available in local warehouses, delivery typically takes 2–10 business days after shipment.

If items are shipped from overseas warehouses, delivery may take 10–45 business days, depending on your location and customs processing.

4. Shipping Costs

Shipping fees vary depending on:

  • Delivery country or region

  • Product size and weight

  • Shipping method

The final shipping cost will be displayed at checkout before payment is completed.

In certain cases, additional shipping fees may apply after order placement, including but not limited to:

  • Local warehouse stock shortages requiring shipment from another location

  • Remote or hard-to-reach delivery areas

  • Changes in international shipping conditions or carrier surcharges

If additional shipping costs are required, our customer service team will contact you before the order is shipped.

You may choose to pay the additional fee or cancel the order for a refund.

5. Taxes and Customs Duties

Orders shipped internationally may be subject to customs duties, import taxes, or other fees depending on the destination country.

These charges are determined by the local customs authorities and are the responsibility of the buyer.

If customs clearance is required, customers may need to cooperate with the logistics provider to complete the clearance process.

OBE is not responsible for delivery failures caused by refusal to complete customs clearance.

6. Shipping Restrictions

Currently, we are unable to ship to:

  • P.O. Boxes

  • Military addresses (APO/FPO/DPO)

  • Certain remote islands or restricted regions

Shipping availability may vary depending on logistics conditions.

7. Order Changes and Cancellations

You may request to modify or cancel your order before it has been shipped by contacting our customer support team.

Once the order has been shipped, it can no longer be modified.

If you wish to cancel an order that has already been shipped, you may refuse delivery or return the package after receiving it.

Shipping costs incurred due to customer-initiated cancellations or returns may be deducted from the refund amount.

8. Multiple Shipments

If your order includes multiple products, they may be shipped in separate packages from different warehouses.

This means that the items may arrive at different times.

9. Out-of-Stock Situations

In rare cases, products may temporarily become out of stock due to:

  • Manufacturing delays

  • Logistics disruptions

  • Unexpected demand

In such situations, shipping may take up to 45 days.

If this occurs, we will notify you and provide the option to:

  • Cancel the order for a full refund

  • Continue waiting for the shipment

10. Delivery and Package Inspection

After receiving your package, please inspect the package carefully before signing for delivery.

If the package appears damaged during shipping:

  1. Document the damage with photos

  2. Report the issue to the shipping carrier

  3. Contact our customer service team immediately

We will assist you in resolving the issue as quickly as possible.

11. Important Notes

  • OBE reserves the right to cancel an order before shipment if necessary.

  • Address changes may require identity verification.

  • Delivery times are estimates and may vary depending on logistics conditions.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

OBE Customer Support

Email: service-us@orange-i.com
Website: https://orange-i.us/