Warranty and repair

Warranty and Repair

Warranty Coverage

OBE provides a limited warranty for its products to ensure they are free from defects in materials and workmanship under normal use.

The warranty period begins from the date the customer receives the product and lasts for 1 year. During this period, OBE will repair or replace defective products or components at no additional cost if the issue is confirmed to be caused by manufacturing defects.

This warranty applies only to products purchased through official OBE sales channels or authorized partners.

Return & Replacement Policy

14-Day Money-Back Guarantee

Customers may request a return within 14 days of receiving the product for a refund, provided that:

  • The product is in its original condition
  • The packaging is intact
  • The product shows no visible scratches or damage

7-Day Free Replacement

Customers may request a free replacement within 7 days of delivery if:

  • The product and packaging are in good condition
  • There are no signs of excessive use
  • The issue is confirmed upon inspection

Warranty Eligibility

To qualify for warranty service, the following conditions must be met:

  • The product must be used under normal household conditions
  • Proof of purchase (such as an order confirmation or receipt) must be provided
  • The product must include its original serial number (SN), which must not be removed, altered, or damaged
  • The product must not show signs of misuse, accidental damage, or unauthorized modification

Repair Service

If your product experiences technical issues during the warranty period, you may request repair service by contacting our support team.

Please provide the following information:

  • Order number
  • Product serial number (SN)
  • Description of the issue
  • Photos or videos showing the problem (if applicable)

Our support team will review your request and provide instructions for troubleshooting, repair, or replacement if necessary.

📧 Email: service-us@orange-i.com

Replacement Policy

If the product is confirmed to be defective upon arrival or damaged during shipping, please contact us within 24 hours after delivery and provide clear photos of the product and packaging.

Once verified, OBE may offer:

  • Replacement of the defective product
  • Repair service
  • Alternative solutions depending on the situation

Warranty Exclusions

The limited warranty does not cover damages or defects caused by:

  • Improper use, misuse, or neglect
  • Accidental damage (drops, impact, liquid exposure)
  • Unauthorized repair, modification, or disassembly
  • Use of non-approved accessories or components
  • Normal wear and tear
  • External factors (fire, flood, lightning, etc.)
  • Removal or alteration of the product serial number

Products repaired by unauthorized service providers may void the warranty.

Repair Process

To request warranty service:

  1. Contact our support team via email
  2. Provide your order number and product serial number
  3. Describe the issue and provide photos or videos

Our team will guide you through the repair or replacement process.

⚠️ Do not return products without prior authorization, as this may result in delays or lost packages.

Shipping Responsibility

  • If the issue is confirmed as a product quality problem within the warranty period, OBE will provide return instructions and may cover shipping costs depending on the case
  • If the issue is not related to product quality, the customer may be responsible for shipping or repair costs

Limitation of Liability

OBE is not responsible for any indirect, incidental, or consequential damages resulting from the use of its products.

Liability is limited to repair or replacement in accordance with this policy.

Contact Us

For any warranty or repair inquiries, please contact:

📧 service-us@orange-i.com

Our support team will respond as soon as possible to assist you.